Refund Policy

Last Updated: November 28, 2024

At Go Stream IPTV, we are committed to offering top-notch IPTV services at competitive prices. We want you to be completely satisfied with your subscription, and we understand that there may be situations where our service does not meet your expectations. In such cases, we have created a clear and straightforward Refund Policy to ensure that you can cancel and receive a refund for unused services.

Understanding Our Refund Policy

We offer a flexible Refund Policy to accommodate our customers in the event that they feel our service is not suitable for their needs. The refund amount depends on the time since your subscription began and how much of the service has been used. We believe in being transparent with our customers, and this policy reflects that commitment.

Refunds can be requested through your account dashboard at any time during your subscription. To ensure that we handle your request as efficiently as possible, please follow the simple steps outlined below. If you have trouble navigating the process, don’t hesitate to reach out to us for assistance.

How to Request a Refund

To request a refund under our Refund Policy, follow these steps:

  1. Log in to your Go Stream IPTV account.
  2. Navigate to the “My Subscriptions” section.
  3. Select the service you wish to cancel.
  4. On the subscription details page, scroll down and click “Request Cancellation.”
  5. Fill in the required information and submit your request.

Once your cancellation request has been submitted, we will begin processing your refund request.

Refund Calculation and Processing Time

The amount of your refund will be calculated based on the amount of time you have used the service. We offer partial refunds for customers who cancel their subscription within certain timeframes. Here’s how refunds are calculated:

  • Within the first 21 days: You will receive a partial refund based on the time you’ve used the service. If you request a refund within this period, the amount you receive will be proportional to your subscription.
  • 21–45 days: For requests made between 21 and 45 days from your subscription, we will provide a partial refund based on usage. The longer you wait to request a refund, the lower the refund amount will be.
  • Beyond 45 days: Refunds become limited or unavailable as more time passes. We still offer partial refunds based on usage for up to 90 days, but after that, refunds are no longer available.

Details of Refund Policy and Eligibility

While we want to make refunds as easy as possible, there are specific criteria that determine whether you’re eligible for a refund and how much you can get. The amount of your refund is determined by the following factors:

  • Usage Time: The longer you use the service, the less you are eligible for a refund. The refund amount decreases over time as you use the service.
  • Refund Window: Requests for refunds can only be made within a certain window after your subscription starts. We strongly encourage customers to review our Refund Policy and submit refund requests within the eligible timeframes.

If you’re not sure whether you qualify for a refund or need clarification on your eligibility, please reach out to our customer support team. They will be able to assist you in determining whether you’re eligible for a refund.

Refund Policy Terms

Our Refund Policy operates within the following terms:

  • Refund requests made within the first 21 days will be eligible for a partial refund based on the time the service has been used.
  • Refund requests made within 22-45 days are eligible for partial refunds but will reflect a lower amount due to extended service usage.
  • Refunds after 45 days will be subject to limited refund calculations, and in some cases, refunds may not be possible.

Please note that the Refund Policy is designed to ensure fairness for both you, the customer, and us, the service provider. By making the service available at competitive prices, we are able to offer refunds that are based on the amount of time that has passed since the subscription started.

Customer Support and Assistance

At Go Stream IPTV, we strive to make the refund process as easy and hassle-free as possible. If you experience any difficulties with your refund request or need assistance in navigating our refund process, we encourage you to contact our support team. We are here to guide you through every step, from initiating your cancellation request to answering any questions you may have.

You can reach our support team through our Contact Us page or directly by opening a support ticket from your account dashboard.

Why Choose Go Stream IPTV?

At Go Stream IPTV, we offer not only a great service but also a straightforward Refund Policy that reflects our commitment to customer satisfaction. While we aim to provide the best possible IPTV experience, we understand that there may be times when things don’t go as expected. That’s why we’ve made it easy for our users to request refunds.

We encourage all customers to familiarize themselves with our Refund Policy before subscribing so they can make informed decisions about using our service.

Final Thoughts on Our Refund Policy

We are confident that Go Stream IPTV offers an excellent service, but we also understand that each customer has different needs and expectations. If you are dissatisfied with your subscription, we want to make the process of canceling and receiving a refund as simple as possible.

If you have any questions regarding our Refund Policy, please don’t hesitate to contact us: directly. You can reach us at:

Thank you for choosing Go Stream IPTV!